Company Overview
Who We Are
AAA Northern California, Nevada & Utah Insurance Exchange offers reliable auto, home and other personal lines of insurance to AAA Members, in partnership with local AAA clubs in 23 states and the District of Columbia. With 2.3 million policies in place and $2.7 billion in revenue (2011), we are one of the nation's largest providers of personal lines of insurance.
Our company is rated "A+" by A.M. Best, the insurance industry's most respected ratings agency. We have also been a member of the Better Business Bureau for 80 years.
Based in Walnut Creek, California, we have approximately 3,500 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. For the better part of a century, our operations were combined with the AAA auto club serving Northern California, Nevada and Utah. In 2011, the two entities formally separated their operations and today work closely together to serve Members in that region. Other states served include Arizona, Colorado, Connecticut, Delaware, Idaho, Indiana, Kansas, Kentucky, Maryland, Montana, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Virginia, West Virginia, Wyoming and the District of Columbia.
We underwrite insurance products through various companies. The companies are also known nationally by their group name, California State Auto Group. For additional information about the underwriting companies, please visit Terms of Use.
In 2012, we funded the non-profit Community Safety Foundation. Its mission is to make strategic, philanthropic investments to improve community safety and disaster preparedness, provide insurance education and contribute to the quality of life in the communities we serve.
Our Story
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| 1900 |
The Automobile Club of California is founded at San Francisco's Cliff House. The club's first goal is to open Golden Gate Park to automobiles. The American Automobile Association (AAA) is officially formed two years later in Chicago. |
| 1907 |
California State Automobile Association (CSAA) is incorporated as an offshoot of the Automobile Club of California. Its stated mission is “Good Roads and Just Legislation.” |
| 1914 |
The Inter-Insurance Bureau (our historic predecessor) is created to offer auto insurance policies to Members. |
| 1974 |
Company begins offering homeowners insurance to Members. |
| 1998 |
Company begins offering life insurance to Members. |
| 1999 |
Company acquires Western United Insurance Company. |
| 2000 |
CSAA celebrates its centennial. |
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Company begins offering renters insurance to Members. |
| 2001 |
Company begins selling AAA Auto Insurance in Utah and Nevada through its wholly-owned subsidiary, Western United. |
| 2003 |
Company begins selling auto and homeowners insurance in Arizona, Oregon, and Idaho. |
| 2004 |
Company begins covering Members in Colorado and Ohio. |
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Teen driver training and discounts are rolled out. |
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Motorcycle insurance debuts in California. |
| 2005 |
Company begins selling insurance in Indiana and Connecticut. |
| 2006 |
A.M. Best (the insurance industry's top ratings agency) awards us an "A+" (Superior) financial rating.
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New operations center opens in Glendale, Arizona. |
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Company begins covering Members in Kansas, Kentucky, Oklahoma, South Dakota, Virginia, Wyoming, New York, and West Virginia. |
| 2007 |
Reduced insurance rates introduced for hybrid and alternative fuel vehicles in select states. |
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Company begins covering Members in Montana. |
| 2009 |
New LEED Silver certified operations center opens in Oklahoma City, Oklahoma. |
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New LEED Gold certified headquarters building opens in Walnut Creek, California. |
| 2010 |
The company tests its first usage-based insurance program in Nevada. |
| 2011 |
We separated from the AAA auto club serving Northern California, Nevada, and Utah. The two organizations continue working together to serve Members in that region. |
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The company acquires the AAA Mid-Atlantic Insurance Group, covering Members in Delaware, New Jersey, Pennsylvania, Maryland, and Washington, D.C. |
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City of Oakland recognizes us for our commitment to the community at the twentieth anniversary of the Oakland Hills fire. |
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Company launches insurance claims app for the iPhone, iPad, and Android mobile devices. |
| 2012 |
Company launches Community Safety Foundation, a non-profit 501(c)(3) funded by us, to improve the safety and security of the communities we serve. |
